<img src="http://www.spiritualhealth.com.au/os/catalog/images/faq.gif">

How do I create an account?
I have bought an MP3 but how do I download it?
I can't download! What is the problem?
How do I pay for a download?
How long do I have to download an MP3?
How do I listen to the MP3s?
What is the best practice for my level of experience?
Who are the yoga instructors?
Why are the MP3s so inexpensive?
How long will it take to download an MP3?
I am having trouble loading PAYPAL pages what do I do?

 

How do I create an account?
Creating an account with us is fast and free. Clicking on a the various "create account" or "sign up" links on the website will take you to the appropriate online form to fill out.

The form requires you to enter your first and last name, email address, country and a password. Choose a password that you will remember. Thats it! You can now login using your email and password.

I have bought an MP3 but how do I download it?
After paying via paypal your download links will be presented to you. However, if you missed the links you can login at another time using your email and password, then go to "My Account" link. Within your account settings click on "View" for the order you want to download. The download links will be presented to you on the next page. Remember to right click and choose "save target as" or if on a Mac click and hold or use "alt" click to save.

I can't download ! What is the problem?
If you are having troubles downloading please contact us and give details of what MP3's you ordered and we'll fix up the rest.

How do I pay for a download?
All downloads are paid for via paypal. For info on paypal please visit www.paypal.com

How long do I have to download an MP3?
Download links expire 7 days after being paid for. You have between 5-7 download attempts within those 7 days. The download link will show how many and long you have left to download before expiration.

How do I listen to the MP3s?
Because of the nature of the material, being instructional audio it is best to listen to the MP3s with speakers, as headphones restrict comfort and the instructions played directly into your headphones may feel too intense.


Once you have downloaded the MP3 to your PC or Mac you have many options for listening to the MP3.

  • You can transfer to your iPod or Mp3 player and plug in speakers.
  • You can play on your laptop or desktop computer with speakers.
  • You can copy to an audio CD and playback on a CD stereo.
  • You can copy to an MP3 CD and playback on a compatible player (DVD players usually play MP3s)

Some of the Media players available to play your MP3s on your computer are;
Songbird - www.songbirdnest.com
iTunes - www.apple.com/itunes/download/
Windows Media - www.microsoft.com/windows/windowsmedia/

What is the best practice for my level of experience?
If you are unsure it is best to go for a beginners level. Each MP3 practice will identify its own practive level and should be adhered to. If you need personal advice contact us.

Who are the yoga instructors?
The yoga instructors who list MP3s with us are accredited teachers who have a deep level of experience of yoga. Each practice will link to a bio of the instructor or the yoga center who represents the yoga instructor.

Why are the MP3s so inexpensive?
Because that is the nature of MP3s. There are no material costs like there are with CDs.

How long will it take to download an MP3?
Depending on your connection speed and internet traffic. The below table is a rough estimate imes will always vary.

Modem Speed & Download Time
File Size
28.8kbps
56K flex
T1 dedicated
500K
4 minutes
2 minutes
<1 minute
1 MB
7 minutes
4 minutes
<1 minute
5 MB
35 minutes
20 minutes
<1 minute
20 MB
145 minutes
85 minutes
2 minutes
50 MB
350 minutes
220 minutes
4 minutes
100 MB
720 minutes
440 minutes
10 minutes

The best times to download:

Although the majority of users will not have problems; if you have a slow connection and/or if there is a lot of internet traffic, you might not be able to get a complete download on your first attempt.
The best times to try again are outlined below:
Australia / Asia / Pacific Regions: Early Mornings or Late Nights
Americas: Nights or Weekends
Europe: Mornings or Weekends

I am having troubles loading paypal pages what do I do?

  1. If this fails and you are using Internet Explorer Version 6, follow the steps below to change your browser's cookie setting:
    1. In Internet Explorer, click on the Tools menu and then Internet Options.
    2. Click Privacy and then click Advanced.
    3. Click Override default settings, and then specify how you want Internet Explorer to handle cookies from first-party websites.
  2. If you are using a browser that is not Internet Explorer Version 6, please refer to the 'Help' section and follow the instructions to enable cookies.
If you have attempted all of the above and are still experiencing problems, you may contact PayPal Customer Service at the following page:

https://www.paypal.com/au/contactus.

 

Continue